At Mikado Shop, we’re passionate about providing anglers worldwide with premium fishing equipment and ensuring complete satisfaction with every purchase. Our shipping and returns policies are designed with the needs of dedicated fishermen in mind.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to get your fishing gear to you:
- Standard Shipping: £12.95 via DHL or FedEx – delivered within 10-15 business days after dispatch
- Free Shipping: Available on orders over £50 via EMS – delivered within 15-25 business days after dispatch
Note: We currently don’t ship to certain parts of Asia and some remote locations. Contact us at [email protected] if you’re unsure about delivery to your area.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Returns & Exchanges
We stand behind our fishing equipment with the same confidence we have in our premium rods and reels. If you’re not completely satisfied, we’re here to help.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible:
- Items must be unused, in original packaging, and in the same condition as received
- All tags and protective covers must be intact
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Used fishing line or leaders
- Opened packages of bait or lures
- Personalized or custom-made fishing gear
Important: Squid and cuttlefish products must be returned unopened and in their original sealed packaging.
How to Initiate a Return or Exchange
Follow these simple steps to return your fishing gear:
- Contact us within 15 days at [email protected] with your order number and product details
- Wait for approval – Our team will review your request and send return instructions within 2 business days
- Package your item – Securely pack the item in its original packaging with all accessories
- Ship it back – Send to our Edinburgh address (return shipping is at customer’s expense unless due to our error)
Return Request Template
Use this template to ensure we have all necessary information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Mikado Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Product Details:
Product Name: [Product Name]
Reason for Return: [Reason – e.g., wrong size, defective, changed mind]
Preferred Resolution: [Refund/Exchange for [Product Name]]
Please advise on next steps. I look forward to your reply.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process
Once your return is received and inspected (usually within 3-5 business days of arrival at our warehouse), we’ll process your refund or exchange. You’ll receive an email notification when complete.
Refund Timelines & Methods
- Credit card/PayPal payments: Refunded to original payment method within 5-10 business days after approval
- Bank transfers: May take 7-14 business days to appear in your account
- Exchanges: We’ll ship your replacement item as soon as we process your return, using your preferred shipping method
Return Shipping Information
Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable fishing equipment.
Return Address:
Mikado Shop Returns
50 Grassmarket
Edinburgh, GB EH5H 1RH
Damaged or Defective Items
If your fishing gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement or refund and cover all return shipping costs.
Questions?
Our Edinburgh-based fishing experts are happy to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.
At Mikado Shop, we’re committed to ensuring you’re completely satisfied with your fishing equipment – because we know how important the right gear is for your next great catch.