At Mikado Shop, we stand behind our fishing equipment with the same confidence we have in our premium rods and reels. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in the same condition as received
  • All tags and protective covers must be intact
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used fishing line or leaders
  • Opened packages of bait or lures
  • Personalized or custom-made fishing gear

Note: Squid and cuttlefish products must be returned unopened and in their original sealed packaging.

How to Initiate a Return or Exchange

Follow these simple steps to return your fishing gear:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and details about the product you’d like to return or exchange
  2. Wait for approval – Our team will review your request and send you return instructions within 2 business days
  3. Package your item – Securely pack the item in its original packaging with all accessories
  4. Ship it back – Send the package to our Edinburgh address (return shipping is at customer’s expense unless the return is due to our error)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Mikado Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Details:
Product Name: [Product Name]
Reason for Return: [Reason – e.g., wrong size, defective, changed mind]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps. I look forward to your reply.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is received and inspected (usually within 3-5 business days of arrival at our warehouse), we’ll process your refund or exchange. You’ll receive an email notification when this is complete.

Refund Timelines & Methods

  • Credit card/PayPal payments: Refunds will be processed to your original payment method within 5-10 business days after approval
  • Bank transfers: May take 7-14 business days to appear in your account
  • Exchanges: We’ll ship your replacement item as soon as we process your return, using your preferred shipping method

Return Shipping Information

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable fishing equipment.

Return Address:
Mikado Shop Returns
50 Grassmarket
Edinburgh, GB EH5H 1RH

Damaged or Defective Items

If your fishing gear arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all return shipping costs.

Questions?

Our Edinburgh-based fishing experts are happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

At Mikado Shop, we’re committed to ensuring you’re completely satisfied with your fishing equipment – because we know how important the right gear is for your next great catch.