FAQ

What types of fishing equipment does Mikado Shop specialise in?

We specialise in high-quality gear for various fishing techniques including bottom shipping, squid and cuttlefish fishing, and match fishing. Our product range includes rods, reels, jigging kits, coup equipment, and accessories for all your angling adventures.

Do you offer complete fishing kits for beginners?

Yes! Our Kit section features complete starter sets perfect for anglers new to the sport. These kits combine quality rods, reels, and essential accessories at competitive prices.

What brands do you carry in your inventory?

We stock premium brands like Daiwa Sealine and Okuma, known for their durability and performance in both freshwater and saltwater conditions.

How do I create an account on your website?

During checkout, you’ll have the option to create an account. This allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been dispatched yet.

What payment methods do you accept?

We accept all major payment methods including Visa, MasterCard, JCB, and PayPal for your convenience.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full payment details on our servers.

What are your shipping options and costs?

We offer two shipping methods:
– Standard Shipping: £12.95 via DHL/FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
All orders take 1-2 days to process before dispatch.

Do you ship worldwide?

We ship to most international locations except some parts of Asia and remote regions. Our Edinburgh-based team ensures Scottish reliability meets global shipping expertise.

How are fishing rods packaged for shipping?

We package all rods and reels with the same care we’d use for our own gear. Telescopic rods are shipped in protective tubes, and conventional rods are carefully wrapped to prevent damage during transit.

What is your return policy?

We offer a 15-day return policy from the date of delivery. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.

Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless the item is faulty. We recommend using a tracked shipping method for returns.

How long does it take to process a refund?

Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

How can I contact Mikado Shop?

Our team of fishing gear experts is always ready to help! You can reach us at:
Email: [email protected]
Address: 50 Grassmarket, Edinburgh, GB EH5H 1RH

Do you have a physical store I can visit?

Yes! Our flagship store is located in historic Edinburgh at 50 Grassmarket, where you can see our full range of fishing gear and get expert advice from our passionate angling team.